Don't. Just don't. - Service Coordinator Modus Projects Employee Review

1.0
Nov 4, 2025
Recommend
CEO approval
Business outlook

Pros

If there was any, I didn't find them...

Cons

Poor management, empty promises, and deeply flawed systems, all from a company that claims to care but clearly doesn’t. They’re drowning in work yet running things like a mum-and-dad operation. Archaic software, made-up processes, and shockingly bad communication (if any at all). They keep hiring and firing people, convinced the staff are the problem, when it’s clearly the management and their broken systems. I was let go five and a half months into a six-month probation. Sounds more like a them issue than a me issue. Surely, they knew I wasn’t a fit long before then. On Monday, they were trying to get me out of jury duty because I was “indispensable.” By Thursday, I was fired. Weird. Apparently, I wasn’t meeting KPIs, though, interestingly, no one was, thanks to the crushing workload and useless systems. Or maybe there was another reason… who knows. Oh, and they let me go on R U OK? Day. I’m sure the irony was lost on them. Save your sanity, your time, and your self-respect, and just don’t.

Explore other reviews about Modus Projects

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoy working here because the CEO is approachable and easy to talk to, which makes a big difference day to day. The work environment is pretty relaxed and not overly formal, so it’s a comfortable place to get things done. The senior team are supportive and always willing to help out when needed, and the location is also really convenient, which makes the commute a lot easier.

Cons

There’s always room to keep improving, and I think a few small tweaks could make things even better. Continuing to build on communication across teams would be great, just to keep everyone aligned as things grow. There may also be opportunities to further streamline processes to make day-to-day work even more efficient. As the business evolves, having a bit more clarity around priorities and future direction could also help everyone stay focused and on the same page.

5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

Modus is one of those rare places where the people and the technology actually match the ambition of the business. Teams are genuinely collaborative, leadership listens, and there's a real drive to keep improving how things are done. You're not just filling a seat — there's room to contribute, grow and make a real difference.

Cons

Growth brings complexity and there are always processes that could be sharper. But the business is self-aware about it and actively moving forward.

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