Pros
This an exceptional group of people to work for and with.The best part of working for Modernize is the encouragement of making MONEY! Isn't that the reason why people work? The supervisors and QS will help you in any way possible if you are ever struggling they respond immediately to questions, comments or concerns. The training is exceptional and the money is great. You make as much money as you are willing to put into it. It is totally up to you here. Yes they do want you to stick to their script but that is just fine by me. It is their business and I am their employee I will do what is asked of me because I trust that it is making the company better. I respect and enjoy working for a company that wants to be the best and strives for excellence. The other great thing about Modernize is that they are constantly checking with us employees to make sure we are happy. We do employee satisfaction surveys and our QS is always open to listen to our suggestions. Being a remote agent I get the flexibility of working from home on my own schedule and they are understanding of our needs and do the best to accommodate. Not to mention the opportunities to "level up". That means they care about how you are doing and want to help you excel.
Cons
I have no cons to think of. I am a happy employee.