Great company to work for - Customer Service Representative Mockingbird Employee Review

- Great culture and benefits, you truly feel valued as both an employee and a person - Work/life balance is wonderful, I don't feel pressured to do more than I'm able to get done or respond to people after hours - Super friendly and welcoming coworkers, everyone is a team player and looks to support others

Honestly, none. This has been a great place to work since day 1. In the 3 years that I've been here there has been incredibly low turnover, indicating that folks are truly happy to be here.

- I think the way information and work is organized and communicated would work well in an office too, but it is so clearly and thoughtfully set up for 100% remote work. From the way policies and work plans are documented in Notion, to the way we use Slack so efficiently, to the limiting of unnecessary meetings, the day to day is so calm and humane. - Accountability and ownership is really clear. Every team member sets quarterly initiatives that contribute to our overall goals, and as ad hoc opportunities come up, there’s never a vague sense of shared ownership. - Mockingbird really values thoughtful, thorough communication. We use a lot of asynchronous communication channels, but the norm is to take your time to leave complete, well-thought out feedback. - Everybody is just so genuinely kind and fun to work with. We really care about our customers, the product, each other, and doing excellent work.

Honestly, none. In my first few months I kept waiting for the shine to wear off. But this company is legit!