Pros
Really the only pros this company had to offer is when the office was open. Fully stocked kitchen, food trucks, laid back office environment, dogs on Fridays.
Work-life balance was decent once we went remote because you didn't feel the same sense of chaos as you did when you were in the office. I would always feel bad leaving work if it was busy, so I would stay a little later. Once we went remote, I could just walk away from my computer.
Cons
Hardcore micromanaging. Never seen anything like it.
Never-ending turnover.
Very low pay. Bonus metrics were easily manipulated and changed frequently without regard to the potential impacts to the team.
If you're hired as a service desk rep, they expect you to stay as a service desk rep because they don't want to train new people. This is obvious by what I would say was a complete absence of performance reviews and coaching conversations.
Lack of leadership. Any leadership the desk actually had was put there not because of experience, but because of familial ties.
The management style was very reactive. Important conversations with us about potential changes were had only after decisions had already been made and implemented.
The culture and values they promoted in their job postings and marketing was great on paper. Unfortunately, there wasn't much actual practice of those values.
