1.0
Dec 8, 2022
Current employee, more than 1 year
Washington, DC
Recommend
CEO approval
Business outlook
Pros
Existing client base provides excellent exposure to public sector, local government, defined benefit plans, and some genuinely nice people.
Cons
MissionSquare recently outsourced website and back-office functions to SS&C. Participants wait hours on hold at 800#, employers cannot process payroll, and the Retirement Plan Specialist, with no authority or access, and low pay, must solve every problem because they are client-facing and the company has decided to have them answer the increasing overflowing angry callers. Nobody wants to deal with extremely frustrated, angry, and upset participants, but the Retirement Plan Specialist must deal with it daily. Avoid RPS role at all costs.