Business as Usual - Retirement Plan Specialist MissionSquare Employee Review

1.0
Dec 8, 2022
Recommend
CEO approval
Business outlook

Pros

Existing client base provides excellent exposure to public sector, local government, defined benefit plans, and some genuinely nice people.

Cons

MissionSquare recently outsourced website and back-office functions to SS&C. Participants wait hours on hold at 800#, employers cannot process payroll, and the Retirement Plan Specialist, with no authority or access, and low pay, must solve every problem because they are client-facing and the company has decided to have them answer the increasing overflowing angry callers. Nobody wants to deal with extremely frustrated, angry, and upset participants, but the Retirement Plan Specialist must deal with it daily. Avoid RPS role at all costs.

Explore other reviews about MissionSquare

5.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people and culture are generally supportive, and it’s easy to find teammates willing to help you succeed. The work feels mission-driven, which adds a sense of purpose and makes day-to-day projects feel meaningful. Overall, it’s a stable environment where you can build solid experience!

Cons

Some processes can take a bit longer due to multiple layers of review and approvals, which is understandable in a structured environment. This can occasionally slow momentum when timelines are tight, but with clear communication and planning it’s usually manageable. Over time, you learn how to navigate the cadence and keep projects moving forward.

4.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

My direct manager and team was mostly great I had a lot of autonomy about how I did my job The clients are mostly good

Cons

Some bad behavior goes unpunished by management, not always a great audit chain on things Everything here takes a ton of time and is a production, a new service that was supposed to launch in March is now indefinitely delayed for no good reason. Feels like there is a lot of finger pointing on why things aren't moving forward CEO is very concerned about being a "cool guy"

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