2.0
May 5, 2016
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Loved the patients and the small atmosphere.
Cons
Poor management. Franchise owner did not understand the importance of good employee management. PCC's had to make hundreds of calls weekly with no actual "tools" to encourage people to come in for an appointment. The workload was not ever rewarded and the bonus structure was an unfair tactic to keep employees around. Goals were not easily attainable and management was not supportive in ideas or suggestions to help business. PCC's were tasked with driving all business for the office including marketing efforts. Hearing aids were grossly overpriced in a highly competing market and management was not open to suggestions on lowering to drive higher sales.