Lack of Communication and Rapid expansion will be their downfall - Store Manager Miniso Employee Review

2.0
Jun 6, 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits, decent pay, fun guests

Cons

There's no support for management, no formal training processes, lots of miscommunication and requests for items needed, only to have them never delivered and then SMs get in trouble for not having products. Even trying to get my store set up with cash ended up with a request from my bosses to deposit our till money directly into my personal bank account to be withdrawn for the store.

Explore other reviews about Miniso

5.0
Aug 22, 2025
Recommend
CEO approval
Business outlook

Pros

I loved my co workers here

Cons

On my feet, but that's just a part of the job

1.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

It's fun to see what inventory we'll get, and it's fun product to sell. Coworkers are great to be around.

Cons

Upper management is horrible. 3 months into the store manager being fired, with no new SM in sight. When higher-ups come in to help, they are hard to communicate with, often giving off a harsh attitude. They will say everything that is wrong with the store with no positives. We were told to fill a particular IP because it was light when we had no inventory to fill it with, which they must have missed during their visit. The store was once sent so much shipment that we had to fill our bathroom with bags of inventory. The electricity went out once because the bill wasn't paid. Very little training is provided. Management would rather work a skeleton crew into the ground than care about employee turnover.

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