Solid Company - Customer Success Manager (CSM) Mimecast Employee Review

Great office, catered lunch daily. Great benefits, 4 weeks PTO to start plus paid holidays, floating holidays, sick time. Culture is flexible, vibrants, friendly people.

Frequent changed and pivoting but senior leadership listens to employees which is good.

The biggest pros of working at Mimecast are the people and the strong camaraderie. There’s a flexible work-from-home policy, a solid executive leadership team, and the company trips and events are always a lot of fun. The pay is generally average to slightly below average compared with similar companies.

For cons, there has been a lot of downsell and customer churn, and the company is still digging itself out of a hole caused by a lack of innovation over the past few years. Pay is also below average compared with similar companies.