meh - Implementation Specialist Miles IT Employee Review

2.0
Feb 13, 2024
Recommend
CEO approval
Business outlook

Pros

learn alot decent pay cool people

Cons

benefits for anyone that is remote are actually laughable, worst I've ever seen. You will be overloaded with work and when you bring it to managers attention they will somehow make you feel like everything is ok even though you are drowning.

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Miles IT Response
2y
We understand your concerns about the current benefits plan, and we're committed to continuously improving our plans to meet the needs of all employees. Our Employee Success Team is here to provide support and guidance to our employees with benefits. They are here to assist you with any questions or concerns you may have and be your benefit liaisons. Regarding your workload concerns, we encourage open and honest communication. We want our employees to feel comfortable raising concerns about their workload with their manager. If you feel overwhelmed, please reach out to your manager directly or the next level of management.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
1w
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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