Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Miles IT

      Engaged employer

      Miles IT reviews

      Okay Company - IT Support Specialist Miles IT Employee Review

      3.0
      Dec 18, 2023
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility in shifts and leaves

      Cons

      Low pay, heavy workload, expected to have a skillset beyond the given role with zero training. Higher tier coworkers will be rude to you and condescending when they realize you don't know something. There will be no training if you are a beginner. For experienced Tier 2 you will be expected to have knowledge of everything and fulfill the role of a system administrator, Network administrator and everything possibly you can imagine and your salary will be not at par.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. As a growing MSP we do have a busy work environment and as we grow we are also actively hiring to expand our staff and help to ease the workload for all. We have found that "Tiers" in the industry don't necessarily align with our job titles, which is why we prefer Support Consultant and Support Specialist. The salary offers almost always are at or above what a candidate entered as the desired salary. The average salary increase per year is more than double the average salary increase nationwide. We believe in Career Development for all of our employees and we aim to foster a supportive environment among coworkers. If you feel you could benefit from additional support and training, please bring this up with your manager during your one-on-one meeting. We know how important it is to have great managers. Our belief is that managers are coaches who help you accelerate your career path. This is why we have a program for both selecting & developing new managers. Thank you again for your feedback and if you wish to discuss your specific situation more you can reach out to your manager, or send an email to careers@milesit.com.

      Explore other reviews about Miles IT

      5.0
      Apr 9, 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

      Cons

      Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

      avatar
      Miles IT Response
      2mo
      Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
      3.0
      Jun 20, 2026
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

      Cons

      The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

      avatar
      Miles IT Response
      4d
      Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Miles IT jobs | Miles IT salaries | Miles IT benefits | Miles IT interviews
      Miles IT reviewsMiles IT IT Support Specialist reviewsMiles IT review