Miles was good and bad for me. - Anonymous employee Miles IT Employee Review

3.0
Jan 14, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fantastic culture and very smart, capable people in a growing company. They really care about servicing their customers well and keeping things functioning. They see themselves as one big team.

Cons

Although they see themselves as one big team, it can be very difficult getting help with a problem when you're having issues. Documentation is poor, and co-workers are so swamped that they can't take the time to help their teammates.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
1mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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