Don't reccomend working here - Customer Service Mighty Ape Employee Review

staff discounts are a bonous

don't get paid for overtime

Fast-paced workplace with good opportunities to learn new skills and grow. Staff discounts, recognition for hard workers, and social events are appreciated. Many employees genuinely care about the workplace and help keep morale up. Good experience gained from working across different systems and processes.

The company vision feels unclear and disconnected from the original culture and goals. Leadership and communication are often disorganised or misleading. New systems and processes have made some tasks less efficient instead of improving them. Managers spend too much time on unnecessary admin and box-ticking tasks. There is a noticeable divide between warehouse and office staff despite claims of a unified culture. Managers openly accept high staff turnover as normal. Hardworking employees are often pushed to burnout with little reward or recognition. Poor-performing staff often avoid consequences, creating extra pressure for reliable workers. Many employees either leave due to exhaustion or become disengaged over time. Average pay with little reward for high performance or accountability for low performance. Busy periods like Christmas highlight staffing and management issues even more.