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Midtown Athletic Club

Engaged employer

Horrible Management - Front Desk Midtown Athletic Club Employee Review

1.0
Oct 14, 2022
Recommend
CEO approval
Business outlook

Pros

I cannot think of a single pro. This is the first job in my life I have genuinely disliked and dreaded.

Cons

Horribly unorganized management No career growth No employee appreciation or recognition Severely underpaid Clearly exploit their high-school and college workers The company tries to have this weird "zen" "namaste" vibe but it's borderline culturally insensitive and completely awkward as if they're a "diverse" workplace. My midtown has maybe 3 people of color employed, and a majority are only hired in the stereotypical housekeeper position. Work/life balance is terrible, scheduling is rarely what employees request as their availability, and are asked to come in on days you've listed as unavailable. It's very, VERY obvious the company only hires stereotypically "attractive" employees that are out on the floor of the club and facing members.

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Midtown Athletic Club Response
3y
I am really sorry to hear that your experience as a Front Desk teammate at Rochester was so poor. Please let me assure you that our aim is to provide a safe, open and enjoyable environment with lots of opportunities to grow. I don't know what went wrong for you exactly, but I will be looking into it. Thanks for the feedback and again, I'm sorry this was not the experience either of us wanted it to be for you. However, I have to push back on the some of what you say, as it's patently untrue. We never, ever hire based on looks; I'm not sure what is culturally insensitive about wanting to help people better themselves and there is no way we financially exploit any of our team - we pay above market rates for all jobs and offer full benefit packages that outstrip all of our competitors. 70% of people on our senior teams' have been promoted from inside the business and we have monthly opportunities to provide feedback directly to myself in the form of anonymous surveys and/or open townhall questions.

Explore other reviews about Midtown Athletic Club

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

I taught yoga at the Chicago location after the remodel/expansion until the pandemic. Loved teaching there, beautiful space, great community. Definitely miss it.

Cons

nothing to report as negatives.

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Midtown Athletic Club Response
2w
Thank you so much for sharing! We’re so happy to hear how much you enjoyed teaching in our yoga Samadhi studio at the Midtown Chicago club, and that the space and community made a lasting impression. That’s exactly the kind of environment we strive to create for our team members and members . Thank you again for sharing your experience—we truly appreciate it. Wishing you all the best in your continued journey!
2.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

- Good pay - Benefits - Other coaches/staff are very nice

Cons

The cons heavily outweigh the pros. Where do I even begin? The club has a serious hustle-culture environment where you’re expected to work 6–7 days a week, with a minimum of 50 hours a week when you’re starting out. Don’t get me wrong, the pay can be decent, but the hours are absolutely grueling on your body. You’ll have a lot of hit-in lessons, and most days you’re constantly being asked to fill in for other coaches. Think you’re working 8 hours? Better buckle up, because there’s a good chance it turns into 10 or 11. I wish I were exaggerating, but the management is extremely disorganized. You never really know what your schedule is going to look like, and that creates a lot of unnecessary stress. I’ve worked at several different tennis facilities, and this has honestly been the worst experience by far. On top of that, the curriculum is so rigid that you don’t really have any autonomy to teach tennis the way you want to. You’re not truly teaching technique or helping players learn how to actually play the game. Instead, it feels like you’re mainly there to keep people entertained and make sure they’re “having fun.” BEWARE. If you care about work-life balance, organization, your body, or actually developing players as a coach, I would seriously think twice before working here.

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Midtown Athletic Club Response
2w
Thank you for taking the time to share your detailed feedback. We’re glad to hear you found the pay, benefits, and camaraderie among coaches and staff to be positive aspects of your experience. Creating a supportive and team-oriented environment is very important to us. We also sincerely appreciate your candid comments regarding workload, scheduling, organization, and coaching autonomy. We recognize how critical work-life balance, clear communication, and consistency are to our team members, and we are actively working to improve in these areas. Your feedback has been shared with our Racquets and Club Operations senior leadership team in Chicago so it can be reviewed and addressed. If you would be open to discussing your experience further, we encourage you to connect directly with our People Experience team at 773-463-1234. Thank you again for sharing your perspective, and we wish you the very best in your continued career journey.
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