Pros
Employee Discounts are awesome especially on protection and replacement plans, the store has a decent customer base (As far as Overall nice people go) especially when cashiers greet the customer genuinely the customers normally give a genuine response which is pretty cool. Upper Management actually somewhat cares about the employee's progress-Having those One on One meetings really help keep the employees in check. Also Management is very considerate about employees's scheduling when they're able to be. I also really like these two things, the ability to make extra money selling protection and replacement plans which is Self explanatory and the open door policy, This is a great policy. The ability to voice your concerns or opinions on how the store can improve is a great thing.
Cons
Customers tend to complain about the process taking too long. I constantly hear "Wow this [The POS] is asking a lot of questions" or "I just want to pay for my stuff and go please" also adds stress because the checkout process tends to create lines especially if the customer has a large order or they decide to split the order into different transactions. I think there shouldn't be replacement plans on super small items that cost less than $10.99 it kinda insults the cashier when a customer just responds with "Why? If I break it I'll just get another one" The POS system just needs a overhaul. You don't need to take my word for it. Customers sometimes laugh ask "Why are you running such a primitive system if you're a computer store?" or "You don't have the internet on your computer?" The lack of a intercom cyst kinda sucks and I understand that a part of our Policy is to take care of the customer but when a customer comes in at 8:57pm and comes to the register at 9:45 with a HUGE computer build its not cool for the employees who are scheduled to close to stay so late because a customer didn't get notified that the store closes at 9pm. Not being able to keep a constant staff- Yes there are tons of reasons why but most of the reasons why is mostly because of the random scheduling and also money. The amount of work that employees at micro center have to do either it be the Front End, GS, CE, BYO, Apple or Systems the compensation just doesn't add up. I also noticed the regular customers warm up to the seasoned employees that's been at microcenter longer than the newer employees because they recognize their faces. If those seasoned employees leave things kinda get awkward.
