Great company poorly managed location - Service Technician Micro Center Employee Review

1.0
Feb 28, 2024
Recommend
CEO approval
Business outlook

Pros

Troubleshooting local client technology Building desktop PC's from brand new components Employee discount on Inland brand items is very nice Work well as a tech and get promoted to BYO

Cons

Build Your Own department makes most of the sales commission and then drops off the parts to the service desk to do the actual work. Techs are overworked and underpaid compared to other departments. The ticketing system is slow and archaic

avatar
Micro Center Response
2y
Thank you for taking the time to share your feedback. We appreciate your honesty and agree that a well-managed location is crucial for employee satisfaction and customer experience. We take your concerns about workload, compensation, and operational procedures seriously. We are actively reviewing your suggestions regarding staffing, ticketing systems, and knowledge base accessibility with the our leadership team. We are continuously working to improve communication and collaboration between departments, and we appreciate your specific proposal about potentially moving CSRs to the service desk. We are committed to providing a positive and productive work environment for all our employees. We encourage you to reach out to us directly to discuss your concerns in more detail. We value your contributions and want to ensure you have a voice in shaping the experience at Micro Center. Thank you again for your feedback. Best - Jennifer Rex - Senior HR Generalist – 614.850.3250

Explore other reviews about Micro Center

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

-if you can hustle you can make decent money -room for growth if you can get cool with everyone

Cons

-have to meet the metrics -some of the areas to grow have favoritism

1
5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

avatar
Micro Center Response
4w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
See reviews by: Helpful|Rating|Date|All