A Technology Company Stuck in the Past - Customer Service Representative Micro Center Employee Review

3.0
Apr 9, 2013
Recommend
CEO approval
Business outlook

Pros

Fellow employees all have a passion for technology, chances are that if you are applying here for entry-level positions you will have a lot in common with coworkers. Benefits packages are OK if you are hear long enough to become eligible for them. Employee purchasing is easy and a great value. This is a great job for someone currently in high school or college looking to make some money for the weekends.

Cons

Horrid pay, negotiation will cost you the job offer. Archaic POS system and software. They essentially use DOS screens to make purchases and navigate through their customer database. Terribly disappointing for a technology distributor. Training programs are incredibly dated. Management focuses too much on name and email capture, to their point where it turns customers away. Any benefits or opportunities are based on your ability to capture customers' names and emails. The managers all think incredibly highly of themselves, and it shows. This gives a terrible impression to their new and current employees and causes issues with morale. Additionally, despite their own opinions of themselves they tend to panic when things get busy, either trying to do too much and ending up doing nothing, or just disappearing altogether until things slow back down. Essentially, they are only really useful for scheduling and manager overrides, the store could run by itself without them. High employee turnover due to poor pay.

Explore other reviews about Micro Center

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really enjoyable work environment with passionate employees. Flexible hours as well.

Cons

Nothing. Really enjoyed my experience here.

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

I like the people I work with and the customer interactions that come with the job.

Cons

The management and the pay leave a lot to be desired. I have raised concerns about the department and store as a whole, such as web pick up or the service customers receive from some of my coworkers in the department but it gets ignored. In my opinion, the current GM is too corporate focused and has little concern for associates. My store pays $4/hr during closed hours. If your sticker is not on something, you’re not getting paid. In less busy departments, such as consumer electronics or Apple, I have had days where I’ve spent more on gas than I earned in a day and I’ve had friends say the same. With the way the pay is calculated, whenever you go an hour without selling or are on the clock during closed hours, your average hourly pay goes down. In some departments, it directly affects your commission rate but even in the departments that it doesn’t, your average hourly is used to calculate vacation/holiday pay. That means that just by showing up for an opening shift in a slower season, your PTO value can go down for reasons outside your control. Past that, I was promoted into a department I do not want to be in. I’ve asked to be demoted to something I enjoy more and have been told that it is a “bad idea”. Out of the five sales managers in the store, I feel like there is only one who I can discuss things with and actually get quality feedback from but since they are not my department manager, they can’t do anything. Now I hear the general manager and my sales supervisor tell other associates I am doing bad and I just laugh it off with “well I told them I didn’t want this role, why would I be good at it?”. It’s embarrassing.

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