Good for Crafts, Horrible for Coupons - PT Customer Experience Manager Michaels Employee Review

3.0
Sep 9, 2015
Recommend
CEO approval
Business outlook

Pros

Friendly staff, 30% employee discount, interesting products, fun environment

Cons

Hours- they will use you where they need you but when you have a request to work a different day/time it's like starting a new world war. Coupons - the customers are brutal over the coupons and the company has a horrible policy where we don't supply them in store, yet we have a backup if needed...?? If a customer finds this out they will ALWAYS ask for the coupon behind the counter even though it's against policy, and if we explain the policy they look at us as if we are ruining their life. It puts the staff in an awkward no-win position.

Explore other reviews about Michaels

5.0
Feb 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, helpful staff, decent customers.

Cons

low pay, small staff, the pay is mainly the con.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Relatively easy job, lots to keep you busy and moving if you hate a stationary job. Easy to keep moving up from this role. The right team will make this your favourite role! Perfect job if you enjoy being the solution for everyday problems (just get your pay's worth).

Cons

Far too many hats, as Michaels tends to understaff. Can be a real slog with lack of support for training and followup coachings for cashiers. Hard to recommend this job long-term due to typically low entry pay, and pay gaps in similar management roles caused by company decisions over the last half decade or so.

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