Understaffed, terrible store management - Lead Sales Associate Custom Framing Department Michaels Employee Review

Head office incentives are only there for the store's head manager, who chronically understaffed our store, asking employees to regularly work 12 hour shifts to make up the difference. This isn't going to be the case for every store, but watching that guy get a massive bonus for working us ragged was too much for me. Customers were entitled and would demand impossible things and then be given freebies to keep them happy, so after getting reamed out by a customer for following company policy, you would then get reamed out by management for costing them money. Working in the Framing Department, a few times I made sales that were several thousand dollars (my record being $5,000 on a single framing order) and never once received even a pat on the back or comment from management for making the sale. It was like it had never happened.