Loved my store team, not so fond of corporate culture - Retail Associate Michaels Employee Review

4.0
Mar 16, 2026
Recommend
CEO approval
Business outlook

Pros

Customers are generally pleasant (making fun purchases). My store team and managers were great to work with. Generous associate discount policy. Flexible scheduling.

Cons

Customer service is not a corporate value; poorly-staffed stores and rush-rush policies discourage helping customers. Minimum-wage pay, and if you do your job well, you'll get a 15-cent raise annually. Zero appreciation for knowledgable, hard-working and long-term employees (I was there 8 years), whose only real raises come from increases to minimum wage. Few opportunities to advance to full-time positions.

Explore other reviews about Michaels

5.0
Feb 16, 2026
Recommend
CEO approval
Business outlook

Pros

Had a really lovely recruiter w/ clear email communication back and forth. Process was a phone screen followed by an interview.

Cons

Interviewers were slightly late to the interview. Lots of technical questions, no leetcode style ones though.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Relatively easy job, lots to keep you busy and moving if you hate a stationary job. Easy to keep moving up from this role. The right team will make this your favourite role! Perfect job if you enjoy being the solution for everyday problems (just get your pay's worth).

Cons

Far too many hats, as Michaels tends to understaff. Can be a real slog with lack of support for training and followup coachings for cashiers. Hard to recommend this job long-term due to typically low entry pay, and pay gaps in similar management roles caused by company decisions over the last half decade or so.

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