Setting People Up to Fail! - Customer Success Manager (CSM) MiX Telematics Employee Review

Workplace flexibility. Friendly management. Growth opportunities.

Nothing here to mention. Career opportunities were abundant.

Remote and that's about it.

A bunch of 'yes' people in management from top to bottom. Horrible decisions favoring multiple reactive projects instead of analyzing the source of the issue and fixing it at the source. No guidelines or standards cause great employees to wear multiple hats and fix everything while sooth saying managers do nothing but say yes to every project suggestion from above. Upper management cares about nothing but the bottom line. They'll ignore the bottom roled employees but they know that they make things work. When projects are threatened to fail, they'll grab the group of said good employees as an "All-Star" team to look for a solution. Meanwhile the line of managers above you are nowhere to be found in those meetings. When asked for promotion or a raise because of your impact, you get ignored and most likely laid off. If you want to progress with this company 1) Agree with everything and ignore all red flags 2) Be high enough to have direct reports that will do most of the leg work. They'll be the fall guy for failures from bad projects and infrastructure. This has been the pattern for multiple managers there.