Horrible - Residential Tech Support Metronet Employee Review

1.0
Dec 9, 2021
Recommend
CEO approval
Business outlook

Pros

I can sometimes work from home and they have an amazing budget for catering in food for reps

Cons

Micromanaged Lack of support (they try but it just doesn't work efficiently because people don't read) Training Resources are not updated for months and reps are just expected to know when things change No sick days so vacation days are required to be used if you're sick Internal software and resources have a cheap look and feel and are cumbersome The company doesn't seem to care about customers once they have them The company is not able to keep up with demand from existing customer issues yet they keep expanding into other cities Each department is Need To Know so the left hand doesn't know what the right hand is doing They say all the pretty things to sound like a great place but actions seem to prove otherwise Very energetically draining place to work New hires with NO work experience AT ALL are paid more than I am with more than 10 years of completley relevant experience

Explore other reviews about Metronet

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with, great products to sell. I get all the support I need in my department. I hope I can retire here some day.

Cons

Some departments appear to have leadership challenges, thankfully not mine.

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

The culture established at Metronet really resonates with me. Nearly every employee performs their jobs with an ownership mindset. The leadership team for our division does a remarkable job of establishing vision and setting the tone for the department. It is a very demanding environment, but it is also one that makes celebrating success a part of everyday business.

Cons

The only negatives I have encountered are outside of the company's direct responsibilities and are orientated toward the administrative bureaucracy of the municipalities that we have to coordinate work with,

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