Great CS Team - Director, Customer Success MetricStream Employee Review

2.0
Oct 23, 2025
Recommend
CEO approval
Business outlook

Pros

Customer success team was great to work with. Everyone was helpful and wanted each team member to succeed.

Cons

Very questionable leadership and let go of the leadership who were trying to make things better for employees and customers. Brought in a former customer to run the department and had no idea how to run a team.

Explore other reviews about MetricStream

5.0
Mar 14, 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot during my time at MetricStream, the people are really supportive and the work is really interesting

Cons

Wasn't there for a significant time to form an opinion

4.0
Apr 20, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Expert in GRC space. Approachable CEO. Collaborative teammates. Strong intellectual product.

Cons

Can be chaotic. Makes simple things complex. Too many cooks in the kitchen.

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