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      MetLife

      Engaged employer

      MetLife reviews

      Not all bad - Case Manager MetLife Employee Review

      4.0
      Aug 17, 2010
      Case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      All claims staff are required to go through training related to policy/plan provisions, the systems used, and relevant/applicable insurance regulations. Advancement opportunities are posted on the company intranet and you're encouraged to apply if you meet the requirements for a position of added seniority/responsibility and are in good standing.

      Cons

      Depending on the department, some people are promoted to management positions based on popularity rather than merit. If you're placed in a group where the manager is buddy-buddy with half of the team, you'll end up doing their work while they take 2 hour lunches with the boss.

      Explore other reviews about MetLife

      5.0
      Apr 7, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture that actually cares about customers and employees

      Cons

      Old school and Legacy environment

      1.0
      Jun 9, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Good support for new people managers were very helpful and always available

      Cons

      Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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