Great Benefits/ High Stress - Customer Service Representative (CSR) MetLife Employee Review

3.0
Jun 23, 2021
Recommend
CEO approval
Business outlook

Pros

Benefits, Nice Building, WFH, Friendly Co-workers

Cons

Stressful, Leadership is okay, Will cancel meetings and one on ones if busy, not much help to develop your skills

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flex time.

Cons

Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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