2.0
Aug 1, 2014
Former employee, more than 8 years
Warwick, RI
Recommend
CEO approval
Business outlook
Pros
Worklife Balance, Good Bonus, Good Benefits, Lower and Mid Level Management were Great
Cons
Upper Management had no care for the well-being of its employees, Everything is about shareholders profit. Claims staff overworked and underpaid with no thank you's from upper level management. They have had multiple series of layoffs over the past few years and have layed off great customer focused employees who couldn't keep up with the volume because they were providing quality customer service. The volume was far too high and the only way you could keep up would be by eliminating superior customer service. Constantly felt like I was just a number to upper management and not a person.