Discouraging - Anonymous MetLife Employee Review

1.0
Dec 11, 2018
Recommend
CEO approval
Business outlook

Pros

Average industry PTO and benefits

Cons

Senior leadership paints beautiful pictures of innovation. Unfortunately, the transformation isn't taking place at employee's desks. When systems are "enhanced", functionality is lost making the same job harder and slower. We go backward, this is the norm and no longer shocks most people. The "MetLife Way" is a continual improvement initiative where employees are to identify and drive improvement opportunities. Unfortunately, on some teams especially where people have lingered in the same job for many years, they're very content with current dysfunction and resist change and some managers allow it. On some teams, there is excessive non-value added busy work and waste while other teams don't have the headcount necessary to perform true essential customer impacting work. It's difficult to try to encourage people to work as if they own the company because they're generally looking out for themselves rather than the company as a whole. We won't be around in another 150 years with this mentality. I've seen inappropriate candidates from outside the company hired for jobs where they don't have adequate industry knowledge which means we're probably paying too much and receiving underperformance. It seems some jobs are crafted for particular, favored employees.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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