Pros
Good benefits, free coffee and water
Cons
Poor management, bonus promised but you have so many hoops to jump through you will probably never get it, the max is about $700 a month and the best performers only ever get $200. You are watched like a hawk,timed by the second for breaks,lunches and attendance. People are leaving in droves at least 5 a month, still suckers are signing up for the training classes. You cant get decent answers to questions and procedures are changed weekly and you have to keep up because it affects not only your bonus, but your quality scores and whether or not you get to keep your job. It is a joke, that even the team leads, trainers and supervisors recognize it, they are just following the managers lead trying to keep their jobs, no matter how stupid the Department head's decisions are. This is a warehouse atmosphere and people are treated like cattle. "Do the job- or there is another cow to take your place" You are forced to take up the slack for other departments where people are paid more than you with no compensation or training on how to even do their jobs. Every rep there is looking for a new job. This is the worst job I have ever worked at, McDonalds would be a step up. There is absolutely no promotion opportunity, even team leads cant get promoted to Sup positions and there have been several open. Forget about a lateral move unless you have been there 12 months, and lets face it, MetLife Home loans probably won't even last another 12 months, since MetLife announced it no longer wanted to be in the mortgage business and shut down originations.