No Career Progression - Bus Customer Service Merseytravel Employee Review

Friendly team Good benefits Local

No longer running as they’ve joined Liverpool city region

1. Flexibility - I worked part-time during term time and full time over the summer and there was an incredible amount of flexibility, perfect for those studying full time courses. I had the opportunity to work full-time during weeks of study leave at University and over the summer. 2. Rate of pay - My pay was above the national minimum wage and Sundays included double pay, brilliant for students who work during the weekend. 3. Full training - We were given two full days of training and lots of supportive training throughout the role and when moved to different locations. 4. Staff - Other staff members were welcoming, supportive, encouraging and always a joy to be around. Many members of staff had worked there for over 10 years and the commitment was evident in their work. 5. Change of pace - Able to work at all three terminals (Seacombe, Liverpool and Birkenhead) and at the Spaceport attraction, so each week was different! 6. Equality - no discrimination within the company due to gender or age which allowed me the same opportunities as other staff. Opportunities were therefore based on skill.

1. Zero hour contracts can be a negative for some staff as there are no guaranteed hours. 2. 12 Hour shifts could be long and tiring. 3. Hired on a temporary contract which was extended - uncertainty about keeping the job long term. 4. Hours could change week to week as rotas changed.