Technical Support Representative - Anonymous employee MeridianLink Employee Review

2.0
Feb 20, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really great company culture, fun people, and great benefits.

Cons

I was a former employee on the Support team. During my time there was turnover micromanagement. It is easy to get burnt out with volume of work. Pay was below industry standard, and the support manager was over controlling. You expected to adhere to unrealistic work standards that favors cherrypicking easy items for stats.

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MeridianLink Response
9y
Thanks for sharing your perspective on your time at ML. While the overwhelming majority of ML employees are happy here (92% retention rate in 2016) and expectations such as pay, work standard, and career opportunities are discussed prior to hiring, we do have rare occasions when the position and employee turn out not to be a good fit. Our support manager joined the team in May, 2015, and since that time a total of 3 technical support reps have been asked to leave (less than 2 per year). Micromanagement is not typical at MeridianLink, but managers will be more involved when an employee is not performing up to standards. Management’s intention is to help the employee improve performance, meet standards and be successful. We’re sorry that it didn’t work out for you at MeridianLink, and wish you much success in your career.

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2.0
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Pros

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Cons

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