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Merge Investigations

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Good Work, Bad Management - Anonymous employee Merge Investigations Employee Review

1.0
Apr 26, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Casual dress code Merge Events (potlucks, spirt days, etc.) Nice coworkers

Cons

From the start, you could tell there were problems within the company. If you asked anyone what they liked and disliked about the company, the cons outweighed the pros. Although this may be considered an entry level job, the pay is absolutely appalling. The pay is all over the place as well. It is so common that someone who started the same time as you or after you is either making more or less than what you are making. Although the hire rate changes constantly, the CEO does not bring anyone making less than the new rate up to the new rate. When it comes time for the annual review, don’t expect anything more than a few cents. This company does very well for itself due to how hard the employees work, but the pay would suggest otherwise. Any other entry level job pays more than this job and people are literally investigating insurance fraud and domestic cases. The turnover rate is horrendous! Merge Investigations has a nonstop revolving door. Not many people make it past the one-year mark. Most of the people who have been there longer than a year are in management. Instead of raising pay or doing something to change the problem of the turnover rate and the unhappiness of most of the employees, the CEO decides to throw events. Which is nice, but it doesn’t make up for the fact that bills need to be paid. There is a supervisor working at Merge that is ill placed. There is never any proper feedback given and the only thing an employee gets once a week is a word document with all the mistakes one did without any explanation of how to improve or what to change for next time. There are reviewers that put in little notes to help aid the investigators, but the supervisor takes them out. If you want your employees to make progress, a person in leadership should go to said employee and explain what they did wrong and how they can improve. Instead of gossiping to other employees about the mistakes that the other employee is making. It is very unprofessional, and the higher-ups don’t do anything about it.

Explore other reviews about Merge Investigations

5.0
Dec 24, 2024
Recommend
CEO approval
Business outlook

Pros

I have had more opportunity to grow in this company than I have ever been given previously. They are fair in regards to wages and I love the people I work with! My goals are very clear and are very achievable. This company is like family to me!

Cons

Would love to get more PTO!

4.0
Apr 17, 2024
Recommend
CEO approval
Business outlook

Pros

Friendly environment! Pretty good vacation, 10 days in your first year and goes up from there. Plus paid holidays for full time employees. You never need to take work home. Overtime is rare and never required or held against you if you don’t work it. Decent pay, starting wages are at $15 an hour. Yearly raises for full time employees or when there is a major shift in responsibilities. All of my raises have been well above the national average. No experience needed. Corporate events are actually fun most of the time not lukewarm pizza. The owner of the company is usually in the building and is very involved. There is a small chain of command so if your direct supervisor isn’t able to handle an issue you can go to another manager or the owner. When management positions are vacated they usually hire from within the company. Most positions don’t need to interact with clients or customers at all. Lots of opportunities to learn other departments if you get bored or just want to do it all. Very relaxed dress code. Diverse staff, management do a lot to help employees who are not neurotypical. There are always interesting cases!

Cons

Ridged schedule. You don’t need to stay past 5 which is great but if you need to leave early or get stuck in traffic you’re using vacation or hoping to get approval to stay late on another day. Limited room for advancement. Most of the management team really like the company and have been in their rolls for years so they aren’t likely to leave. Work from home opportunities are VERY rare. We rarely hear what happens after we finish with a case so sometimes it feels like shouting into the void. Doing the same thing 8-5, 5 days a week can get monotonous at times. It is a workplace so you are expected to work and not do things that keep other people from working but that is true of any business.

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Merge Investigations Response
2y
Thanks for taking the time to provide a helpful review! We are appreciative to know what we are doing well and what areas employees would like to see improve. We are dedicated to providing a great work environment and will certainly use this information to continue to develop.
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