I Enjoyed It, But... - Patient Service Representative Mercy Employee Review

3.0
Feb 25, 2025
Recommend
CEO approval
Business outlook

Pros

I worked in the call center. Everyone is very friendly. They do indeed treat everyone like family. And, the supervisors and leads are always there to help you.

Cons

DO NOT BE ABSENT! They do not care that you are in the hospital. They do not care that you are sick. They do not care that someone is dying. If you did not schedule that time, do not take off. They write you up for every occurrence, and it adds up. They also don't want you on your phones. AT ALL. Which usually is not a problem, but when you have kids and medical emergencies, it will make it difficult. They monitor everything, so don't think they can't see what you're doing.

Explore other reviews about Mercy

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great culture, great history.

Cons

The hospital is a big and is very busy!

5.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and remote work abailable

Cons

Corporate atmosphere. You are a number

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