Best Days Behind - Leadership Lacks Conviction and Managers Pass Stress to Engineers - Senior Software Engineer Mercury Employee Review

2.0
Sep 20, 2024
Recommend
CEO approval
Business outlook

Pros

Product’s fire, and I get to use Haskell. Super remote-friendly—we literally traveled cross-country and didn’t use PTO. "Unlimited" PTO, but it's more like a few weeks. The offices are pretty nice too, not cramped or budget vibes.

Cons

The workload is insane. Every single day is a new emergency, and the second one comes up, we drop everything to handle it. Then leadership comes in like, "Why’d you stop working on your feature?" But we’re just following orders. So we switch back to features, and guess what? Another emergency. It’s this constant ping-ponging, and nothing ever gets fully done. How are we supposed to finish anything when every day is a fire drill? And can we talk about management? They’re completely useless. Instead of asking leadership the right questions or pushing back, they come out of these executive reviews with new orders and just dump them on us. And then at the end of the cycle, the product manager complains that the roadmap changed—like, hello? Weren’t you in the same exec meetings? We weren’t even there! We’re just trying to do what the manager and PM are telling us to do. And leadership? They change direction every single week, like nothing matters. They expect everyone to drop what they’re doing like it’s no big deal. What’s the plan here? What’s the actual priority? Do they even know? It's like they think we have endless time and energy for their whims. And then, when I’ve had PTO scheduled for weeks, they’ll hit me up during an "emergency" like, "Can you just do a little bit while you're off?" Why bother having time off then?

Explore other reviews about Mercury

4.0
Feb 9, 2026
Recommend
CEO approval
Business outlook

Pros

I work with genuinely smart and thoughtful people at Mercury. There is a real emphasis on doing things correctly, not just moving fast for the sake of growth, which matters a lot in compliance work. I have felt trusted to use judgment rather than follow a rigid script, and collaboration across legal, compliance, and product teams has generally been strong. Leadership feels accessible, and the work itself feels meaningful. What we do has a real impact on protecting the company and its customers. Pay is competitive and benefits are generous.

Cons

Like many growing fintechs, Mercury is still figuring out how to scale process alongside growth. That can mean some ambiguity, shifting priorities, and periods of higher intensity. Investigations can also be repetitive and mentally demanding, especially during spikes in volume. There are also situations where the team has clear product needs, but those requests often get deprioritized or pushed to the back burner, which can create unnecessary manual work and friction for investigators. Career progression within compliance is not always clearly defined, which can make longer term planning more challenging.

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