The Juice Ain't Worth the Squeeze - Anonymous- Salaried Staff Merchology Employee Review

1.0
Nov 3, 2024
Recommend
CEO approval
Business outlook

Pros

- You get a lot of paid time off (PTO) and even time to volunteer (VTO). - The health insurance options are decent. - Some front office staff can work from home sometimes. - The company cares about the environment. - They invest in tech and improving their website. - There are chances to learn new skills and work with different teams to understand the promo industry better. - Sometimes they hire good people, which can strengthen work friendships.

Cons

Some serious issues need fixing. - The workplace feels pretty mediocre, and the leadership is insecure, which makes it a toxic environment where being unique isn't encouraged. Hearing "no bad vibes!" from leadership is pretty lame. - The company is family-owned, and the owners feel disconnected from the workers. For example: -- People have been fired for questionable reasons and in cruel ways (while on vacation, while in the hospital, etc.) Even if you do good work, you will always feel a target on your back. -- They keep leaders who harm the workplace until it affects profits. -- There have been a couple of large layoffs over the past few years, and lots of people have quit in that time, too. -- Customer service and art teams don’t get paid enough. Most all roles get paid on the low end, except for some Sales roles. --Working from home has been withheld from employees as punishment even if days in/out are in the contract. -- Leadership has even tried to reach out to people who they believe leave negative reviews, asking them to take them down. - Changes to how things work happen constantly, which can be confusing. While being flexible is important, good communication is often missing, and that makes it even harder to keep up. - Managers seem undertrained and sometimes act unprofessionally. Promotions often go to favorites instead of the best workers, so good managers leave. - Your workload will almost always be unsustainable and overwhelming regardless of the position or department, folks get burnt out quickly. - While you can work from home most of the time, the company invests so heavily in office space that it Ieads to unnecessary micromanagement. A big building doesn't create a healthy work environment. - While they have hired some talented people, they’ve also seen a lot of turnover in leadership roles, blowing through 2 VPs of People (HR) and 3 Sales VPs in about 2-3 years, and often ignoring employee concerns during their hiring process.

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Merchology Response
1y
Thank you for taking the time to share your feedback. At Merchology, we are always striving to improve and believe that thoughtful feedback plays a valuable role in that journey. While we understand that change can sometimes feel challenging, we see it as essential for growth and progress—one of our core values is to Embrace Change, which speaks to our commitment to continuous improvement and adaptability. I’d like to address a few specific points from your review to provide additional context. Regarding terminations and other significant decisions: these are made with careful consideration, and we do not make these choices lightly or in isolation. Each situation is handled thoughtfully and in alignment with our company values. Additionally, to clarify our employment practices: our team members are not on contract, and no one’s role or work arrangement is used as a punitive measure. Regarding layoffs, we want to clarify that no layoffs have occurred recently; some employees were furloughed during the early days of COVID-19, but all were invited back as circumstances allowed. We believe in a positive and collaborative work environment, and our Hybrid Work Policy is designed to support flexibility, not to be removed as consequence. We welcome ideas and input from our employees and continue to make improvements where needed. Finally, I encourage you to reach out to me directly if you would like to discuss any of these points further or share additional suggestions. Your perspective is important, and I’d value the opportunity to provide more context or address any unresolved concerns. Thank you again for your feedback, and I wish you all the best in your future endeavors.

Explore other reviews about Merchology

5.0
Jan 20, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun industry Great people Transparent leadership

Cons

The busy season is very busy The rapid growth can mean lots of changes/refinement

1.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Seasonal discounts on nice brands Paid volunteering Dogs on Friday (used to be beer Fridays!) Some awesome co-workers

Cons

Extremely unprofessional childish and vindictive leadership, This is one of the worst companies I've worked for. They have employees submit favorable reviews to push the bad ones down. These are extremely easy to spot, no one thinks this place is an amazing company unless you're the ones running it. On top of being toxic and manipulative, they do not respect their employees. They use intimidation tactics and make sure it's known that any type of feedback or questioning of their business practices then you will be targeted. They make changes at the drop of a hat and do not give any room for adjustment, yes, we know that welcoming change is in your core values and many handle these changes impeccably, Merchology just fails to communicate them and it is hard to take seriously when it is blatant that leadership does NOT know what they are doing. I honestly could go on and on...

1
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Merchology Response
6mo
Thank you taking the time to share your thoughts and for your years of service with Merchology. While you clearly left feeling frustrated we also want to respond with honesty and clarity as we feel your comments don’t reflect what truly happens here. First, we have never forced employees to submit positive reviews. Our team is made up of individuals who have vastly different experiences, and many do feel genuinely proud of their work and their colleagues. Regarding your concerns about intimidation or retaliation for feedback: this is something we take seriously, and it’s not how we operate. We encourage direct, respectful conversations and have multiple channels in place for employees to raise concerns confidentially. It’s disappointing to hear that you felt otherwise. On communication and change: Merchology does move quickly, and we know that can create challenges. We’re not perfect, but the changes we make are intentional and they’re driven by data, the needs of the business, and our customers, We genuinely regret that your experience has not reflected the culture we work hard to build. We also know many current and former team members have had very different, positive experiences, and those perspectives matter just as much. Thank you again for sharing your point of view. According to your review, you are still an employee and we encourage you to get in touch with the People Team to share this feedback. As you likely know, we have methods for you to share your concerns confidentially. Please utilize those tools or reach out to the People Team directly to help Merchology grow!
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