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Merchant Risk Council

Is this your company?

This place has been a revolving door for good reason - Anonymous employee Merchant Risk Council Employee Review

1.0
Nov 30, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of the staff was great to work with and really supportive of each other - however most of them have quit now so I can't speak for the current crew. The MRC is very good at being flexible with work hours and schedule, including allowing some work to be done from home. The pay is competitive and, while located in a dreary basement office (although there are some windows), being located in the Wallingford neighborhood was nice. There was plenty of street parking and lots of yummy places to go for lunch.

Cons

Out of a current office of 8 (until recently there were only 6) the MRC has seen the turnover of 6 people in the past year alone. That number becomes quite larger if previous years are considered. I have known the majority of these people and although each has their own set of reasons for leaving, one overarching theme in their decision to leave was the great difficulty they encountered working with one particular person in a position of power within the organization. My experience with this person was also negative and was a major contributing factor in my decision to leave the organization. It is unfortunate that one person can so negatively effect the work environment of a potentially great organization, but since this is such a small office and the new upper management has not addressed the problem, it really does make for an unpleasant work environment. Upper management is distant and not particularly involved in the day-to-day operations, which in a larger organization would be fine, but in an office of 8 you need to talk to your employees and be somewhat involved. The distance of management and lack of positive reinforcement contributes to the low moral of the staff. This organization really has the potential to be great, but there will have to be a major shift in culture and management in order for that to happen.

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5.0
Aug 13, 2025
Recommend
CEO approval
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Pros

Strong leadership team that cares for its employees. Good repour among colleagues even though remote.

Cons

Not a clear advancement structure

4.0
Apr 22, 2025
Recommend
CEO approval
Business outlook

Pros

Great coworkers, generous benefits, fun and informative conferences

Cons

Working with a small team with semi frequent turnover meant others would have to pick up slack without a timeframe for new hires or additional compensation

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