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      Meraki

      Part of Cisco

      Engaged employer

      Meraki reviews

      Hard to be Successful Here - Anonymous employee Meraki Employee Review

      2.0
      Oct 11, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - The people who work here are really lovely. It's a really relational culture and it is very easy to build relationships across the organization and across functions. - Powerful investments made in team members from WFH support, great benefits and an ESPP, fun employee gifts. - The employee experience team has really excelled and has gone above and beyond in the pandemic to keep people connected and to create special experiences that bring people together.

      Cons

      - Lack of alignment across the executive team leads to unclear priorities and a lot of wasted time and energy across the organization. There is also little investment from senior leaders in how they demonstrate care or appreciation to people within their functions (and the people who support their functions. ) - Ability to be successful and the quality of your experience depends on your manager which leads to a differentiated experience across the organization (e.g., different levels of support, acknowledgement and celebration, etc.) - I was hired as an IC and didn't receive a single raise or comp adjustment in the three years I was there despite taking on additional responsibilities and becoming a manager.

      avatar
      Meraki Response
      4y
      Thank you for reaching out. We agree: our employee experience team really outdid themselves! With all the events they organized over the last year and a half, it was like we were back in the office. And yes, our benefits are some of the best around. We’re disappointed to hear about the rest of your experience. Our goal is to ensure that every Merakian is supported and has a “best in career” experience with us. We are continuously working with our leaders to understand what growth and learning paths our employees need to succeed and how we can help them along the journey. We’ll be sharing your input with leadership. Thank you for telling us about your experience. Your feedback really matters, and it helps us grow along with you.

      Explore other reviews about Meraki

      5.0
      Dec 20, 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Structured nice team professional team

      Cons

      None it was all good

      4.0
      Dec 11, 2025
      Network support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

      Cons

      Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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