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      Meraki

      Part of Cisco

      Engaged employer

      Meraki reviews

      Nice culture but not moving in the right direction for some time - General Administrative Meraki Employee Review

      3.0
      May 19, 2021
      General administrative
      Recommend
      CEO approval
      Business outlook

      Pros

      I would generally sum up Meraki positives with the below. I would like to give it a 4/5 however dont feel the company is going in a positive direction and the lower score indicates this. It must be said however, for a few years it will be a very enjoyable few years you have. - Great culture - people are generally easy and enjoyable to work with - Good place to be for a few years to develop some experience and enjoy work at the same time - Values D&I - Not a lot of work related pressure (if you value that) - Nice office environment (if you are in one of the big Meraki office locations) - Generally a fun place to be (particuarly a few years ago, though thats diminishing year by year) It's certainly a much better employee experience in one of the larger offices than being remote or being in a small office. (Which can be a pro or con depending on where you are). While not having a full remote policy, it has been operating that way since COVID, and the org has been pretty accepting of peoples schedules and work/life situations.

      Cons

      The org continues to stroll along with a lot of the same problems year-year. Its a sales driven org that is a part of Cisco and is run seemingly for revenue generating purposes as a lot of fundamental things in other orgs such as L&D, career growth, coordinated HR teams etc are not adequately invested in nor built to any sort of scale. - Type of org you stay at max 3-5 years, unless you can move into other roles/teams, or become a people manager - Very little career opportunity in a lot of teams, and not too bothered about losing good people - It appears people feel disconnected from what used to be a very in-office culture since WFH was a thing - Middle-Senior Leadership aren't very capable at being true leaders (due to a lack of training? wrong people in the wrong roles?) - Sort of stuck between a rock and a hard place being an acquisition that can't chart much of its own course.

      avatar
      Meraki Response
      5y
      We appreciate hearing about your experience at Meraki. We agree: we do have a very special culture and our people are amazing! We work hard to make sure every Merakian has ample growth opportunities. Our leadership team is dedicated to regular conversations about development to help our employees achieve their goals via trainings or other avenues. If you’re not feeling supported in this area, we encourage you to approach your manager to discuss the next steps on your career path. We also suggest that you sit down with your People and Community partner to discuss your experience. Meanwhile, we’ll take your feedback to senior leadership. Your success is our success. Feedback makes us better, so thank you for sharing yours.

      Explore other reviews about Meraki

      5.0
      Dec 20, 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Structured nice team professional team

      Cons

      None it was all good

      4.0
      Dec 11, 2025
      Network support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

      Cons

      Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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