Toxic workplace - ISR- Inside Sales Representative Meraki Employee Review

1.0
Apr 6, 2021
Recommend
CEO approval
Business outlook

Pros

Some good people Nice office Good product

Cons

The company is having the same issues repeatedly and they are just not listening. The culture is toxic as employees continue to discuss the inexcusable behaviour from some management. Employee satisfaction is at an all time low resulting in an increasing number of people leaving. Promotions have been halted and pay has become very uncompetitive. Anonymous feedback has been shared about UK managers but the severity continues to be played down. Inconsistent connected rec is handed out and so there is always deserved appreciation missed. Managers should be using a budget every quarter to encourage consistent review of efforts. My work from home equipment expenses were rejected unfairly. Global reps have knowingly taken revenue belonging to Germany and the UK but allowed by Sales ops. Fading sales atmosphere and increasing partner efforts pushed onto sales. Director favouring manager over employees in situations raised and benefits being selectively offered. No pay reviews at all only for changing role.

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Meraki Response
5y
Thank you for bringing your concerns to our attention. If you feel comfortable speaking with our People & Communities team directly, we would welcome more details about your experiences. Employee feedback makes us stronger, so we hope you’ll consider it. Please rest assured we will be sharing this with the appropriate leaders, who take feedback and transparency very seriously.

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5.0
Dec 20, 2025
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CEO approval
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Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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