A fantastic place to work. - Territory Account Manager Meraki Employee Review

5.0
Jul 15, 2019
Recommend
CEO approval
Business outlook

Pros

I have been at Meraki for just over 6 months now. In that time I have been more and more impressed by the companies success and ethos. It goes without saying that working for one of Cisco's largest and fastest growing components is both exciting and rewarding, however, it is in Meraki's values and environment that the business excels. Whilst yes, we as Territory Account Manager's carry a demanding sales quota we are encouraged to think about 'how' we get to that number and if we are looking after ourselves and each other whilst striving for those goals. Examples of this include; quarterly team events, charity days, unconscious bias training, mental well-being workshops and aspiring leadership events. This helps to build an environment that breeds success for those who work here both inside and outside the office. Apart from working for a disruptive and market leading technology business, other bonuses include, a fantastic catered lunch every day, a generous share scheme, uncapped commissions and 2x yearly trips to the US. Development and career building in Meraki, Cisco, or another of Cisco's Partners is also pretty limitless.

Cons

The only downside I can think of is that working from home is not an option in my particular role. This does not concern me but might be important to others. The intentions behind this are good, as mentioned above, its more difficult to build a cohesive team if everyone's sat at home!

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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