No Promotion Opportunities - Anonymous employee Meraki Employee Review

1.0
May 23, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great location friendly coworkers great office free snacks happiness events and yearly offsite for engineering or marketing (Hawaii this year for marketing)

Cons

Pay is significantly below market rate and management won't even bother to counter market rate offers. The tech stack we're working with is getting old in the tooth and it's starting to show, with few plans to upgrade to anything even remotely modern. They've put in a new leveling structure and are starting to roll it out across the organization. However, there realistically are few if any options to actually get promoted. Most new hires are straight out of college and come here because they don't know what everyone else pays. Anyone experienced tends to come from somewhere else in Cisco. We're growing quickly, but almost all of that growth comes from our mature products. 2 out of the 3 new products that were released after the acquisition have had little to no market success. Management doesn't seem to care and staffs those teams with the most junior engineers. As a result, it's only a matter of time before those teams fail and people leave. Mentorship for junior staff doesn't exist. It's sink or swim in the sense that you need to figure it out yourself and if you don't, no one seems to care.

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5.0
Dec 20, 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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