Sales review - Anonymous employee Meraki Employee Review

2.0
Jun 22, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are really good pros at Meraki. Beautiful office, smart young colleagues, free catered food, snacks, dogs, events, every so often management surprises us with little extra treats like ice cream and massages - you name it, its your typical Bay Area tech company perks.

Cons

If you are in sales be concerned with some managers. The lack of professionalism in middle management really is disheartening and makes such an awesome company so unbearable. If you walk around the sales floor you will notice those with big personalities-management loves these hyper-aggressive machos. You will also hear that "at Meraki, its all about perception". So it's no surprise that all who have been promoted played their cards right. And to top it off, I am certainly not surprised at the sexist comments that has been circulating glassdoor threads, they are very real throughout the sales floor. I know Meraki tries hard to have an inclusive environment, however sales managers really needs a training or two on how to manage people.

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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