Solid engineering, exciting business, great soul! - Member Of Technical Staff Meraki Employee Review

5.0
Mar 9, 2017
Recommend
CEO approval
Business outlook

Pros

I joined Meraki recently as a software engineer, and I'm loving it! The engineering is both unique and interesting. Many of the product teams work in both firmware and web development. Part of the reason I joined was because I think that cloud-managed network in devices was a unique opportunity to straddle both engineering worlds. You'll find a broad mix of engineering talent as peers--a lot of smart people doing work in testing/tooling/security/design/product. The work environment is colorful, fully stocked with food/espresso machines/game rooms. But my favorite thing so far are the people: super friendly, helpful and smart people who care about the product. Everywhere I've turned, people are welcoming, talkative and will extend a hand to help you out. This place has got great spirit--creativity, kindness and passion. Even beyond integrating new hires, considerable time/money is spent to bring together people on different teams through events/lunches/community groups/etc. Another reason I joined was because I believe the business behind the business is solid and has a high ceiling for growth. I'm still new, but based on what I've researched/heard/experienced, Meraki is growing fast and doing a great deal of interesting engineering work.

Cons

None as of yet -- I'm really enjoying Meraki so far.

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

See reviews by: Helpful|Rating|Date|All