Pros
There are some really great people at the company. There's a Wellness room when you need to get away or nap on your lunch break. They offer coffee, hot chocolate, tea, snacks like fruit and granola bars. They have events around Christmas and Back-to-School. Pay and benefits were decent.
Cons
No sick time. They offer very little in the way of training. You'll be trained on the systems you need on your side of the job (Web Help Desk--which is awful; Albert, etc.) but you won't be trained in the technologies you'll be supporting. 100+ schools and civic organizations, each with their own hardware and software: Window, mac, iPad, Chromebooks, smart boards, Apple TVs, security cameras. Their method of training is to throw you into the deep end and see if you swim or drown. August and September are the deepest pools because of the schools are bringing the kids and teachers back in. Your queue could balloon to over 100 tickets. And good luck getting responses back from busy teachers. No clear escalation channels. We're actually titled "Generalists" because we're expected to support and troubleshoot everything. Admins are the next level up, but they are either technology-specific or everything under the sun and bogged down. You're supposed to keep your ticket and ask them to help. Very unclear when you can just assign it to them. And if it needs to go further, to infrastructure, you better have dotted all your i's and crossed your t's or they'll send it back. Male to female ratio in the technology areas (support and infrastructure) lean HEAVILY male. Can count the females on one hand.