Enjoyed my experience but burnt out. - Member Service Representative II Members 1st Employee Review

4.0
May 8, 2023
Recommend
CEO approval
Business outlook

Pros

Members 1st is a fantastic company. Great opportunities to advance in any role you start in, great morals, and benefits. Company has been great to their employees throughout the year with giving bonuses and increasing commissions on products.

Cons

Branches get burnt out quickly with the amount of responsibility handed over with lack of support provided by the behind the scenes team. Hard to keep the branches fully staffed at all times and lack of floats to provide coverage.

Explore other reviews about Members 1st

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

Cons

They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

2.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Hours, insurance, holiday time off

Cons

Pay is horrible, price of living goes up but if you are at the top of your scale you don’t get raises

1
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