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      Members 1st

      Engaged employer

      Members 1st reviews

      Best place to work hands down - Member Service Representative II Members 1st Employee Review

      5.0
      Aug 7, 2021
      Member service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work week. Great culture and mission. They are 100% hitting their mission statement. Very member, community, and employee oriented. Great pto plans, great people to work with. Extensive training. Lots of opportunity for growth. Management meets with you monthly to discuss growth and concerns. If you’re homiest with them about where you want to be in the company they will get you ready to grow in the company. Definitely feels like a family

      Cons

      very Little to no cons would completely recommend this place. Only reason I left was because I was moving out of their membership base. Best decision you’d make is working here

      Explore other reviews about Members 1st

      5.0
      Aug 12, 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

      Cons

      Having to deny members from loans Pushing products and services to members randomly some “cold calling”

      avatar
      Members 1st Response
      5mo
      Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
      3.0
      May 13, 2026
      Business credit analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

      Cons

      Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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