Availability Is Key - Customer Service Representative Melaleuca Employee Review

3.0
Jun 23, 2022
Recommend
CEO approval
Business outlook

Pros

They have a great culture and people are very nice and optimistic there. Also Melaleuca's products are great, and you get them for free. There is good health insurance if you work full-time.

Cons

Pay is not the most competitive. You can get paid more working at Wal-Mart. But the longer you work and the better you are the more you get paid. Also, turnover is extremely high. This can be good and bad. Good if you're planning on staying longterm (you'll likely get promoted). Bad if you're short term because, well, you're the bottom of the barrell. Melaleuca also has some pretty dumb policies for their customers. The customers know it and Melaleuca knows it, but it has to be this way for their business model to succeed. Working in the morning is the worst time to work customer service. Evenings is nice and slow and you always get customers who are usually happy. But, probably the biggest con is their scheduling. If they need you to work, you have to work and they will not let you have the day off. If you do need time off, you better know months in advance or you wont get it.

Explore other reviews about Melaleuca

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great to work for, the people are kind and willing to help you with any problem you run into.

Cons

They're stingy with promotions and probably won't utilize you to your fullest capacity

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

- side benefits are okay - it is a median sort of job - I personally have some freedom do to personal professional development on the clock when there is no immediate need for my work (happens very little) - People half listen once they know you have been at Melaleuca after about 5 years

Cons

- No management that knows what they are doing - Not very customer-focused - Don't seek to fulfill their strategic imperatives or strategies or mission - Very hard for people to listen to you because you're new - They don't have a lot of integrity - Very slow to solve problems - Don't worry about making improvements in processes or tools we use - Slow AI usage and no proficiency in AI usage, strategies or implementation - Managers micromanage because Melaleuca is "unique" - Most of the positive things they tout all the time serves only the company's image, not the employees - Don't worry about giving raises in a timely manner - Not goal-oriented employer And I could probably keep going, but will stop here.

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