Absolutely horrible - Customer Service Representative Melaleuca Employee Review

1.0
Jun 16, 2021
Recommend
CEO approval
Business outlook

Pros

The only pro comes in the form of the simply fit nut and fruit clusters. That’s literally it!

Cons

Starting off, none of the products work. Everything is cheaply made and easily replaced by products from their competitors. The trainers from day one try to brainwash you into thinking that all their stuff is magical. It’s not magical, it’s not unique, and it’s just garbage. Management is the next thing. Every single one of the supervisors and managers and hypocrites through to their core with the exception of three. They love to preach empathy at you all day but if you’re really struggling, they will straight up leave you high and dry to fend for yourself. There were several supervisors who I contacted to try to get their help on an issue and they never gave me a response. I would even go and ask right to their face and they would say, “Let me check on that” and then never follow up. The hits happened several times. I would have to continually pester management in order to get anything done. They also get to take as much time off as they want and have it be no issue yet everyone else is limited to just 5 days for 6 months. When it comes to “Coaches” who score and grade your calls, there is no consistency. I was the same on every call and followed my training religiously and scored always between a 25-30. Then one coach graded a call and gave me a 14. I asked 4 other coaches to listen to and grade the same call and they all gave it between 25-30. This went on with the same coach for 4 months until I finally got tired of it and called her out for it. She said that it was her own personal feelings that led her to that grade and not the call itself. With that garbage swimming around my head I gave up on caring and quit. Do not work here if you have any morals or self worth. Both will be lost on your first day on the phones. Melaleuca does not care about you at all.

Explore other reviews about Melaleuca

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great to work for, the people are kind and willing to help you with any problem you run into.

Cons

They're stingy with promotions and probably won't utilize you to your fullest capacity

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

- side benefits are okay - it is a median sort of job - I personally have some freedom do to personal professional development on the clock when there is no immediate need for my work (happens very little) - People half listen once they know you have been at Melaleuca after about 5 years

Cons

- No management that knows what they are doing - Not very customer-focused - Don't seek to fulfill their strategic imperatives or strategies or mission - Very hard for people to listen to you because you're new - They don't have a lot of integrity - Very slow to solve problems - Don't worry about making improvements in processes or tools we use - Slow AI usage and no proficiency in AI usage, strategies or implementation - Managers micromanage because Melaleuca is "unique" - Most of the positive things they tout all the time serves only the company's image, not the employees - Don't worry about giving raises in a timely manner - Not goal-oriented employer And I could probably keep going, but will stop here.

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