Culture is Key - Customer Care Manager Melaleuca Employee Review

5.0
Dec 19, 2018
Recommend
CEO approval
Business outlook

Pros

Melaleuca is a company founded on strong core values. This is apparent in our mission statement, “To enhance the lives of those we touch by helping people reach their goals.” Every decision that is made in this company relates back to this principle. If you find yourself connecting with the mission statement then you’d be a perfect fit with this company. There is great opportunity for increased responsibility, which leads to accelerated personal development and advancement. Customer experience and satisfaction is one of Melaleuca's highest priorities. As a result, 96% customers who shop at Melaleuca this month, will return and shop again next month. This customer loyalty propelled Melaleuca to achieved $2 billion in sales in 2017. Additional Benefits Include: Each year the company hosts a picnic and a Christmas party with great games, food, entertainment, and prizes. Employees receive a $90 product certificate each month to redeem on several of the over 400+ high quality wellness products. The global headquarters houses a fitness center where employees can lift weights, exercise, and attend group training classes.

Cons

As a consequence to placing customers as a top priority, each end of the month can result in extended hours. While this can be challenging, these hours are usually full of engaging activities. This is a high paced, duty centered environment. Each team member is expected to perform at an elevated level. While this can seem overwhelming to some, it is an incredible opportunity to prove oneself and further develop one’s skillset.

Explore other reviews about Melaleuca

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great to work for, the people are kind and willing to help you with any problem you run into.

Cons

They're stingy with promotions and probably won't utilize you to your fullest capacity

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

- side benefits are okay - it is a median sort of job - I personally have some freedom do to personal professional development on the clock when there is no immediate need for my work (happens very little) - People half listen once they know you have been at Melaleuca after about 5 years

Cons

- No management that knows what they are doing - Not very customer-focused - Don't seek to fulfill their strategic imperatives or strategies or mission - Very hard for people to listen to you because you're new - They don't have a lot of integrity - Very slow to solve problems - Don't worry about making improvements in processes or tools we use - Slow AI usage and no proficiency in AI usage, strategies or implementation - Managers micromanage because Melaleuca is "unique" - Most of the positive things they tout all the time serves only the company's image, not the employees - Don't worry about giving raises in a timely manner - Not goal-oriented employer And I could probably keep going, but will stop here.

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