Frustrating, underpaid, and full of empty promises - Level 3 Support Engineer Medicus IT Employee Review

Leadership that truly values both customers and employees, paired with an inspiring mission to support healthcare providers.

Growth can be so fast but it's a good problem to have.

The pay is way too low

The company is completely driven by policy, even when it means letting go of strong performers simply because they work remotely. Off‑boarding is handled so poorly that sometimes your own colleagues are the ones asked to remove you. There also seems to be an unofficial three‑year limit — people hit that mark and suddenly they’re out, while a select few are treated as untouchable. There’s no transparency around restructuring, and pay is noticeably below market. Many others have raised the same concerns, and it’s clear the organisation needs real change. There’s also no real path for growth, and senior techs often avoid taking calls during peak times, which pushes even more pressure onto the lower‑tier team. It’s exhausting and discouraging.