Call Handler - Anonymous employee Medical Service Bureau Employee Review

I worked part time until last summer when I finished up my degree and could get a job more in line with my career. It's a fun place to work, the job is pretty simple and easy to do and you can work from home after you've proven to be consistent and don't generate complaints from the clients (mostly doctors who can sometimes be hard to please)

Some staff always seem to be bitter about having to follow company policies and spend more time bad mouthing and trying to change things then they do just doing their job. Management seems to put up with those people more than they should, to the point that the good employees suffer even more. Having to verify information that the caller provides is important because most callers are in such a hurry they give wrong information and then the doctor gets mad if you send it to him or her. Some employees seem to resent having to verify information so they won't do it which then makes it hard for other employees when the doctors complain about getting wrong information.

Provides a great service to clients.

The COO of the company, Robert Donnelly, is completely obsessed with the competitor in town, Medlink. He will talk about what they're up to more than what his own company is doing and how to make it better; and will do so in the tone of a jealous schoolyard bully. He places unrealistic expectations on his employees and most of these expectations are because of the success of Medlink. The Medical Service Bureau is a part of the Travis County Medical Society, but the leadership simply rolls it's eyes when Mr. Donnelly leaves the room instead of getting a handle on this revenue generating business. It's the most hostile work environment that I've ever been a part of and that starts at the top.