Pros
- Company culture is key. The majority of the staff believes in the mission and has bought into the "work hard, play hard" mantra. From employee functions to staff meetings, there's always a positive energy from both entry level employees to top management. They have a group that focuses on making the employee experience more enjoyable with contests, birthday celebrations, and etc. - Friendly co-workers. You'll easily find a group of people that you'll fall in with and even those you don't, still provide a pleasant work experience. While there will always be some sort of discussion of unpleasant calls or bad days, there's always an upbeat and optimistic approach by most of the employees. - Diverse population. The company has an eclectic makeup of people, which I enjoy. - A CEO that seems to actually care. Geoff is not the least bit aloof or pretentious. He comes off as the kind of guy who cares about his employees and isn't above doing anyone else's job. - You're well fed. There's ALWAYS food. Always. - The company is growing. We're introducing new products and expanding to another floor. While there can be hiccups in both areas, an expanding company allows for personal growth. - They have great amenities. They have a kitchen with free coffee and a reasonably priced pantry. -Employee recognition is big here. If a rep gets a positive review from a customer, the whole team gets an email about it. We also have peer-to-peer recognition when we feel our teammates are going above and beyond. In my opinion, the latter is the most rewarding. Of course we want our customers to love us, but when a fellow employee recognizes your work, it's even better. - You're in Center City. Taking public transportation into work is easy and there's no shortage of great food options nearby. - The office has no shortage of images of Philadelphia. The CEO is a South Philly guy and his love and pride in his city is evident. It's nice to work for a company who's not only proud of the job they do, but also loves the city in which the work. - A focus on more than just work. The company concerns itself with both the physical and mental health of their employees. They are also active in food and clothing drives for the needy.
Cons
- Lack of flexibility in schedule. Part time hours or work from home options would be great. - I'm sure this happens in every office where there's a sales and customer service team, but you often feel like you're cleaning up for the misinformation that the sales team provides. From selling audio devices to the deaf, to giving inaccurate information about how the equipment works, it's apparent there are members of the sales team who are more worried about numbers than honesty. - Lack of tech support. There are tech agents, and they do their job well, but there's not enough of them. Calls are often escalated and we quote an "up to 24 hour" call back time. That works fine for some businesses, but when elderly clients are being left unprotected, it's less than ideal. - Training needs to be longer and more in depth. New employees are being sent out with minimal knowledge of how to help customers but basic activations. This leads to long hold times so general information can be given, such as, what credit card is on file and when is their next payment due. I'd much rather have a month long training at reduced pay to be more effective on the floor. - Company matching on 401k benefits are terrible. Only twenty-five cents on the dollar up to 3%.